Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kosyline.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kosyline.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, shipping costs will only be refunded if there is an error with the order.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be eligible for a full refund in Store Credit, form of payment, or Exchanged for another Item of equal value. 

Sale items

Sales item(s) are exchangeable or refundable in Store Credit

All in stock items are ‘ready to ship' and and are dispatched within 1 day of your order being placed.

Rates are calculated at checkout

Free shipping on orders above £300 in UK, Europe, U.S, Canada,  Australia

CUSTOM CHARGES

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs. We are shipping from London,UK.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kosyline.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kosyline.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, shipping costs will only be refunded if there is an error with the order.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be eligible for a full refund in Store Credit, form of payment, or Exchanged for another Item of equal value. 

Sale items

Sales item(s) are exchangeable or refundable in Store Credit

All in stock items are ‘ready to ship' and and are dispatched within 1 day of your order being placed.

Rates are calculated at checkout

Free shipping on orders above £300 in UK, Europe, U.S, Canada,  Australia

CUSTOM CHARGES

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs. We are shipping from London,UK.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kosyline.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kosyline.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, shipping costs will only be refunded if there is an error with the order.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be eligible for a full refund in Store Credit, form of payment, or Exchanged for another Item of equal value. 

Sale items

Sales item(s) are exchangeable or refundable in Store Credit

All in stock items are ‘ready to ship' and and are dispatched within 1 day of your order being placed.

Rates are calculated at checkout

Free shipping on orders above £300 in UK, Europe, U.S, Canada,  Australia

CUSTOM CHARGES

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs. We are shipping from London,UK.