FREQUENTLY ASKED QUESTIONS
Is there a customs fee before I can receive my package?
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
This is my first time shopping at Kosyline, what size do I get?
If you have never shopped with us before, you may be unsure what size to order. Please find the link to our size chart below to help guide you: https://www.kosyline.com/pages/size-chart
Do you have to be of African descent or be African to wear clothes from Kosyline clothing?
You don't have to be African or of African descent to wear our clothes. We make our clothes to showcase Africa's beauty and versatility.
Can I return or exchange items?
We have a 30-day return policy, which means you have 30 days to request a return after receiving your item.
For a return to be accepted, your item must be in the condition you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Visit our returns policy page to see the full information on this: https://www.kosyline.com/pages/return-policy
How long would it take for my order to be shipped and delivered?
The items in stock are ready for shipping and are dispatched within 1-2 working days from when your order is placed. Delivery date depends on your location and shipping method
How would I know my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received.
Can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders at anytime using your tracking number
Is it possible to cancel my order?
Unfortunately we are unable to cancel an order once it has been placed.